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Explore How kutub88 Protects Your Account Data

Your account information — including the wallet details you use for DANA, OVO, and GoPay transactions — is handled with clear, documented practices on our end.

DANA, OVO, GoPay wallet data handled securelyAccount access protected with OTP verificationData requests processed through our support channelRetention periods clearly defined per data typeAvailable where local law and eligible regions permit

Explore the Lobby Read FAQ

REACH OUR PRIVACY TEAM

Open a Data Request with Our Support Team

If you want to access, correct, or delete the personal data we hold on your account, our support team handles these requests directly. Reach us through live chat, email, or your account dashboard — we aim to respond to all data-related queries within one business day.

Live Chat Start a chat from your account dashboard any time. Our Indonesia support team handles data access and correction requests through this channel around the clock.

Email Support Send your data request to our support email address listed in your account settings. Include your registered contact detail so we can verify your identity before processing.

Account Dashboard Log in, go to Account Settings, and use the Privacy section to review what data is stored, update your contact details, or submit a formal deletion request directly.

HOW WE HANDLE YOUR DATA

Switch On Confidence: Our Data Handling Standards

We apply consistent data-handling practices across every account on kutub88 — from how cookies work in your browser session to how your OTP login is verified each time you access the lobby on a new device. Here is what that looks like in practice.

Cookie and Session Data Session cookies keep you logged in while you browse. Persistent cookies are only set if you choose to stay signed in on your device. You can clear these at any time through your browser settings without affecting your account.

Account Security and OTP Every new device login triggers an OTP sent to your registered contact. This step confirms it is you before granting access — your wallet connections to DANA, OVO, or GoPay are not visible until that verification clears.

Data Retention by Type Active account data stays on file while your account is open. Transaction records linked to GoPay, OVO, or DANA transfers are retained for the period required under applicable financial rules in supported regions.

Who to Contact and How For any data access, correction, or deletion request, reach our support team via live chat or the Privacy section in Account Settings. We verify your identity first, then process the request — no third-party forms required.

Browse Our Data Collection and Retention Practices

kutub88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on kutub88, we collect the information needed to run your account — your registered contact details, the wallet identifiers you connect (DANA, OVO, or GoPay), your session and device data, and transaction records tied to deposits and withdrawals. We do not

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sell this data to third parties. Retention periods vary by data type: active account data is held for as long as your account remains open; transaction records are kept for the period required under applicable financial regulations in supported regions. Cookie data from your browser session
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is retained only for the duration of that session unless you have enabled persistent login on your device. If you access kutub88 from Bandung or anywhere else in Indonesia, the same policy applies — your data is processed under the same framework regardless of where you
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connect from. Availability of our services, and the data practices that apply, depend on local law and the eligible regions we operate in. We review this policy periodically and will notify you of material changes through your registered contact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Check the Answers to Common Privacy Questions

These are the questions we hear most often about how your data is handled on kutub88. If your question is not covered here, open a chat from your account dashboard and our support team will respond directly.

We collect your registered contact details, device and session data, and the wallet identifiers you connect — such as your DANA, OVO, or GoPay account reference — along with your transaction history for deposit and withdrawal records.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers bound by confidentiality obligations under our agreements with them.

Active account data is retained while your account remains open. Transaction records are kept for the period required under applicable financial regulations in the eligible regions where we operate. Session data is cleared when your session ends.

Log in and go to Account Settings, then the Privacy section — or start a live chat with our support team. We verify your identity first, then process your access or deletion request, aiming to respond within one business day.

Every login from a new device requires OTP verification sent to your registered contact. Your connected wallet details — DANA, OVO, GoPay — are not displayed until that step is confirmed, keeping your account secure across devices.

Yes. The same data-handling framework applies regardless of where in Indonesia you connect from. Availability of our services depends on local law and eligible regions, and our privacy practices follow the same standards across all supported access points.

Explore How kutub88 Protects Your Account Data

Open a Data Request with Our Support Team

Switch On Confidence: Our Data Handling Standards

Check the Answers to Common Privacy Questions

01 What personal data does kutub88 collect when I open an account?

02 Does kutub88 share my data with third parties?

03 How long does kutub88 keep my account data?

04 How do I request access to or deletion of my personal data?

05 How does kutub88 protect my account from unauthorised access?

06 Does this privacy policy apply to me if I access kutub88 from Indonesia?

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